Reports we cannot fulfil
If the factory record for an accepted order cannot be supplied, contact support. A report paid for individually is refunded through its original payment route; a report ordered with credits has those credits restored. Please include the order reference so the correct transaction can be checked.
Wrong VIN or a report problem
Check the VIN before confirming. If you notice an error, contact us promptly so we can check whether processing has begun. If information in a delivered report appears incorrect, describe the issue. Your statutory remedies for a defective service or digital content are unaffected.
Membership cancellation
Cancel future renewal through the billing controls in your account, or contact support if those controls are unavailable. Cancellation and a request to refund an earlier payment are separate actions. Do not assume that deleting an email or signing out cancels a subscription.
Withdrawal rights
Where consumer withdrawal rights apply, they remain available unless the legal conditions for an exception are met. For digital content, losing a withdrawal right may require express prior consent to begin delivery and acknowledgement of the consequence. We will not infer this consent from a VIN submission. Contact support to exercise an applicable right.
Contact customer support. Purchases remain closed until the refund and cancellation flows have completed launch verification.